Terms and Conditions for Man With Van Gunnersbury
These Terms and Conditions set out the basis on which Man With Van Gunnersbury provides removals, transport, collection, delivery, and related service arrangements to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. These terms are intended to be clear, fair, and consistent with applicable UK law, and they apply whether the service is booked by an individual, household, landlord, tenant, or business customer. Nothing in these terms affects any rights that cannot legally be excluded.
The service offered by a Gunnersbury man with van may include single-item transport, partial loads, furniture moving, domestic removals, commercial deliveries, and associated loading or unloading assistance, depending on the booking agreed. Any additional services requested on the day, including extra labour, waiting time, or additional stops, will be charged separately unless specifically included in writing. The exact scope of the job is determined by the booking confirmation and any written quotation. Customers must ensure that the details provided are accurate, complete, and kept up to date.
In these terms, references to “we”, “us”, and “our” mean the service provider operating the man with van in Gunnersbury service. References to “you” and “your” mean the customer or any person acting on the customer’s behalf. If a booking is made for someone else, the person placing the booking confirms that they have authority to do so and to accept these terms on that person’s behalf. Where there is any inconsistency between a quotation and these terms, the quotation will take priority for the specific matters it addresses.
Bookings may be requested by providing the relevant service details, including collection and delivery locations, dates, access conditions, item descriptions, and any special handling requirements. We may ask for photographs, measurements, or additional information before confirming availability or pricing. A booking is only confirmed when we have accepted the job, supplied confirmation, and, where requested, received any deposit or advance payment. Until confirmation is issued, no slot is guaranteed. We reserve the right to refuse a booking if the job is unsuitable, unsafe, unlawful, or beyond the capacity of the available vehicle or crew.
Customers must provide accurate details about access, parking, floor levels, lift availability, building restrictions, item weight, fragile goods, and any expected delays. If the description of the items or the property conditions differs materially from the information supplied at the time of booking, we may revise the price, alter the vehicle or crew size, change the schedule, or refuse to proceed if the revised job cannot reasonably be completed. Any estimate provided by the Gunnersbury van and man service is based on the information available at the time and may change if the scope of the work changes.
Customers are responsible for ensuring that all items ready for transport are properly packed, labelled, and safe to handle unless packaging or packing assistance has been expressly included. We may decline to move items that are prohibited, dangerous, dirty, leaking, infested, or likely to cause damage to other goods or property. If a booking includes dismantling, reassembly, or lifting assistance, this will be carried out only as agreed and only where it can be done safely. 
Any item or structure that cannot be moved safely with reasonable care may be left in place at our discretion.
Prices are normally based on factors including journey distance, labour time, vehicle size, access difficulty, waiting time, and any special equipment or additional helpers required. Where an hourly rate applies, time starts when the vehicle and crew arrive at the agreed collection point and ends when the job is completed or the crew is released, subject to any minimum charge stated in the quotation. The customer is responsible for all charges arising from incorrect information, failed access, prolonged waiting, re-delivery, or changes requested during the job. All prices are subject to VAT where applicable.
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due in full on completion of the service and before the vehicle or crew depart, using the accepted payment methods notified in advance. We may request a deposit to secure the booking, particularly for larger removals, peak periods, or work requiring reserved resources. Deposits are usually non-refundable except where we cancel the booking or where a refund is required by law. If payment is not received on time, we may suspend further work, withhold delivery of goods where lawful, or charge reasonable recovery costs and interest in accordance with the late payment rules applicable to the customer type.
Customers must make sure that sufficient funds or authorised payment means are available. If a card payment is declined, a bank transfer fails, or a payment provider reverses a transaction, the customer remains liable for the full amount owed. We may also charge for any bank or processing fees caused by failed payments where permitted by law. Any discounts, promotional rates, or special offers apply only as stated and may be withdrawn if the customer materially changes the job or breaches these terms. Quotations are not transferable without our consent.
If a customer wishes to cancel or rearrange a booking, notice must be given as soon as possible. Cancellation charges may apply depending on how much notice is provided and whether costs have already been incurred. If cancellation is made with sufficient notice, we may refund any deposit after deducting reasonable administrative or booking costs where applicable. If cancellation is made at short notice, or if the crew arrives and cannot proceed because of access issues, the customer’s absence, or lack of preparation, we may charge a cancellation fee, waiting charge, or the full booked minimum where reasonable and lawful. The exact fee may vary depending on the size and timing of the booking.
We may cancel or reschedule a booking if the vehicle, crew, or route becomes unavailable due to circumstances beyond our control, including traffic disruption, severe weather, accidents, mechanical failure, illness, strike action, road closures, or other operational issues. Where we cancel, we will use reasonable efforts to offer an alternative time or date. If we are unable to provide the service, any payment received for the cancelled portion will be refunded, subject to any non-recoverable costs already incurred. We are not responsible for indirect losses arising from cancellation or delay where such loss is not caused by our breach of duty.
Where a job is postponed at the customer’s request, any new date will be subject to availability and may require a revised quotation. Rebooking charges may apply if resources have already been allocated. If the service involves multiple stages, such as collection and later delivery, cancellation rules may apply separately to each stage depending on what has already been carried out. 
Customers are advised to check details carefully before confirming, as changes made close to the service date can affect price and availability. The customer remains responsible for items already handled or stored unless otherwise agreed.
We will exercise reasonable care and skill when providing the service. However, our liability is limited to losses or damage caused directly by our negligence or wilful misconduct. We are not liable for pre-existing damage, ordinary wear and tear, inadequate packing, hidden defects, overloading, or any damage resulting from items being inherently fragile, unstable, or unsuitable for transport. Where the customer packs items themselves, they remain responsible for the suitability of the packaging and for declaring any special handling requirements. The man with van Gunnersbury service does not accept responsibility for sentimental value, loss of profit, missed deadlines, or any indirect or consequential loss unless required by law.
If damage or loss is discovered, the customer must notify us within a reasonable time and, where possible, before items are unpacked or moved further. The customer should keep damaged goods and packaging available for inspection. Any claim may be limited to the repair cost, replacement value, or a fair market value assessment, whichever is appropriate and permitted by law. Our total liability for any one booking will not exceed the amount paid for the specific service giving rise to the claim, except where the law says otherwise. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
We are not liable for delays caused by traffic conditions, parking enforcement, road restrictions, weather, acts of third parties, building management rules, or events outside our reasonable control. While we will try to complete the work within the expected timeframe, time estimates are not guarantees unless expressly stated in writing. If a delay occurs, we will take reasonable steps to minimise disruption. Customers should ensure that the arrival and completion windows allow for normal operational variation. 
Where an item is especially valuable or fragile, the customer should tell us in advance so that appropriate precautions may be considered.
All waste handling must comply with UK environmental and waste regulations. We only remove or dispose of waste if this has been agreed in advance and clearly described in the booking. The customer must not hand over controlled, hazardous, or illegal materials unless we have expressly confirmed that we are authorised and equipped to deal with them. This includes but is not limited to asbestos, chemicals, solvents, gas canisters, paint thinners, clinical waste, batteries, oils, sharps, and any other restricted substance. Where waste collection is included, the customer is responsible for separating waste types correctly and for giving accurate descriptions so that lawful disposal arrangements can be made.
Under UK waste law, anyone passing waste to a carrier has a duty to ensure it is transferred to an authorised person and disposed of properly. If we collect waste as part of the service, the customer must not request or permit unlawful disposal methods. We may refuse any load that appears contaminated, mixed in a way that prevents lawful disposal, or inconsistent with the description supplied. Additional charges may apply if waste needs to be sorted, repackaged, returned, or taken to a specialist facility. We reserve the right to ask for proof of the waste type, source, or intended disposal route where required for compliance. The customer must cooperate with any lawful compliance checks.
If household or commercial items are being removed for disposal, the customer confirms that they have the right to hand them over and that any personal data has been removed from electronic devices or documents. We accept no liability for data loss, privacy breaches, or accidental transfer of personal information contained in waste or discarded property. The customer should ensure that confidential records, hard drives, SIM cards, and similar items are securely destroyed or retained before collection. Any items left with us for disposal become subject to the agreed waste arrangement and may be processed, transported, or recycled in line with applicable legal requirements and operational practice.
We may suspend or terminate the service if the customer behaves abusively, insists on unsafe or unlawful activity, fails to pay, or materially breaches these terms. In such cases, the customer remains liable for work already completed and for reasonable costs incurred up to the point of suspension or termination. We may also suspend work if we believe the instructions given would breach law, insurance conditions, health and safety requirements, or the terms of a property manager, landlord, or building operator. Our crew may refuse to handle any item that would expose them to undue risk.
Customers must ensure that properties, pathways, lifts, stairs, and loading areas are reasonably safe and accessible. If we are unable to complete the service because access is blocked, keys are unavailable, permissions are missing, or parking cannot be arranged, any waiting time or aborted journey charges may apply. The customer is responsible for obtaining any permissions needed from landlords, neighbours, building management, or local authorities unless we have expressly agreed otherwise. If permits, congestion charges, tolls, or parking costs are incurred during the job, the customer must reimburse them where they are not already included in the quotation.
These terms are governed by the laws of England and Wales. Any dispute arising from or in connection with the service will be subject to the non-exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall be treated as a waiver of that right. By booking the service, the customer confirms that they have read, understood, and accepted these Terms and Conditions for the UK man and van service.