Man with Van Gunnersbury Privacy Policy

This Privacy Policy explains how Man with Van Gunnersbury collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Man with Van Gunnersbury customers and service users in the Gunnersbury area, including anyone who contacts us to request a quote, make a booking, or otherwise interact with our services.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way in accordance with the UK General Data Protection Regulation and the Data Protection Act.

Data Controller

For the purposes of data protection law, Man with Van Gunnersbury is the data controller. This means we determine the purposes and means of processing your personal data when you use our services in the Gunnersbury area.

Personal Data We Collect

We only collect personal data that is necessary to provide our services and run our business. The types of personal data we may collect include:

Identification and contact details, such as your name, address, service address, and any other contact details you choose to provide when communicating with us.

Service and booking information, such as details of the property or items to be moved, access information, preferred dates and times, and any special instructions relating to your move or transport requirements.

Transaction and payment information, such as basic payment details, amounts charged, dates of payments, and records of invoices and receipts. Payment card details may be processed by a secure payment processor and are not retained by us where we use such services.

Communication records, such as information contained in emails, contact forms, written correspondence, messages or notes from phone calls relating to quotes, bookings, feedback or complaints.

Technical and usage information, such as basic information generated when you visit our website, including the date and time of access, pages viewed and similar information that helps us understand and improve how our website is used. This may involve the use of cookies or similar technologies where permitted.

How We Collect Personal Data

We collect personal data directly from you when you contact us, request a quote, make a booking, provide feedback or otherwise communicate with us. We may also receive limited personal data from third parties where this is necessary to provide services, for example if a letting agent, landlord or another party arranges a removal or transport service on your behalf and provides us with your contact details and address.

Lawful Bases for Processing

We will only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contract: We process personal data where it is necessary to take steps at your request before entering into a contract, such as providing a quote, and to perform a contract with you, such as fulfilling a booking for removal or transport services.

Legal obligation: We may process personal data to comply with legal and regulatory obligations, for example record keeping, tax and accounting requirements.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This can include managing our business, improving our services, responding to enquiries and protecting our rights and property.

Consent: In limited cases, we may rely on your consent, for example for certain types of optional communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our man and van and related services, including handling enquiries, providing quotes, confirming bookings, planning routes, completing moves, and managing follow up communications.

To manage payments and accounts, including issuing invoices, processing payments, maintaining financial records and dealing with refunds or disputes.

To communicate with you, including responding to your questions, confirming arrangements, notifying you of changes to bookings, and handling feedback or complaints.

To operate, improve and secure our website and services, including monitoring usage patterns, troubleshooting, testing new features and keeping our systems safe and secure.

To comply with legal obligations and to establish, exercise or defend legal claims, for example in connection with disputes over service performance, damage or non payment.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes set out in this Privacy Policy and where permitted by law. These third parties may act as data processors on our behalf or as separate data controllers.

Types of third party processors we may use include:

Payment and financial service providers that process payments and assist with fraud prevention and financial record keeping.

IT and system support providers that host or maintain our website, communication systems, data storage and backup solutions.

Professional advisers such as accountants, legal advisers or insurers where necessary for business management, legal compliance or the handling of claims and disputes.

We require processors that handle personal data on our behalf to use appropriate security measures and to process your data only in accordance with our instructions and data protection law.

Data Retention

We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, personal data linked to quotes and bookings may be retained for a period that allows us to manage repeat business, answer queries about past services and comply with our legal obligations, which may be several years. Financial and transaction records are kept for the period required by tax and accounting laws. Communication records may be kept for a period necessary to manage enquiries, complaints and potential disputes.

When personal data is no longer required, it will be securely deleted, anonymised or otherwise removed from our systems.

International Transfers

Where we use service providers that store or process personal data outside the UK or the European Economic Area, we will take steps to ensure appropriate safeguards are in place to protect your data in accordance with data protection law. This may include using providers in countries deemed to provide an adequate level of protection or putting in place standard contractual clauses or equivalent safeguards.

Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures may include access controls, secure storage, encryption where appropriate, staff awareness and procedures for handling suspected data incidents.

Your Data Protection Rights

If you are a customer or service user of Man with Van Gunnersbury in the Gunnersbury area, you have a number of rights under data protection law in relation to your personal data. These rights are subject to certain conditions and exemptions and may not apply in all cases, but we will always consider and respond to any request you make.

Right of access: You have the right to request confirmation that we process your personal data and to request a copy of that data, together with certain information about how and why it is processed.

Right to rectification: You have the right to ask us to correct or complete personal data that you believe is inaccurate or incomplete.

Right to erasure: In certain circumstances you may ask us to delete your personal data. This is sometimes called the right to be forgotten. We will assess each request in line with legal requirements and our retention obligations.

Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, for example while we are considering a request to rectify data.

Right to data portability: In some cases you may have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format and to have that data transmitted to another controller where technically feasible.

Right to object: You may object to certain types of processing based on legitimate interests, particularly where we use your information for direct marketing. If you object to direct marketing, we will stop this processing.

Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

Exercising Your Rights and Contact

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy or how we handle your personal data, you can contact us using the usual contact details you use for Man with Van Gunnersbury. We may need to verify your identity before responding to your request. We aim to respond without undue delay and within the time limits set by data protection law.

Complaints

If you have concerns about how we use your personal data, we encourage you to contact us so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection authority in the country where you live or work or where you believe a breach of data protection law has occurred.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our practices or legal requirements. Any updated version will apply to all Man with Van Gunnersbury customers and service users in the Gunnersbury area from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.