Man with Van Gunnersbury Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Gunnersbury provides removal and related services within the United Kingdom. By making a booking, paying a deposit or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company or organisation requesting and paying for the services.
We, us, our means Man with Van Gunnersbury providing man and van and removal services.
Services means any removal, transport, loading, unloading, packing, or related services we provide, including the carriage of goods and permitted waste removal where agreed.
Goods means all items, belongings, furniture, personal effects, equipment, and materials that we are requested to handle, transport or store in connection with the services.
Work Order means the agreed booking details, including date, time, addresses, service description, manpower, vehicle allocation, and price estimate or quotation.
2. Scope of Services
We provide man and van and removal services for domestic and commercial clients. Our services may include local and regional moves, item collections, deliveries, and limited waste removal, subject to applicable laws and our capacity.
We reserve the right to refuse to move or handle any goods that are illegal, dangerous, hazardous, excessively heavy, or unsafe, or that we reasonably believe may cause damage to property, vehicles, or personnel.
3. Booking Process
3.1 Enquiries and quotations
You may request a quotation by providing accurate information about your property access, the nature and quantity of goods, addresses, dates, times, and any special requirements. Quotations are based on the information you provide and may be revised if that information is incomplete or incorrect.
Unless stated otherwise, quotations are estimates and not fixed prices. Actual charges may vary according to the time taken, additional services requested, waiting times, access issues, parking conditions, or unforeseen circumstances outside our control.
3.2 Making a booking
A booking is only confirmed when we have accepted your request and communicated confirmation. By confirming a booking you warrant that you are authorised to do so on behalf of the person or organisation for whom the services are being arranged.
We may require a deposit or pre-payment to secure your booking. Where a deposit is requested, your booking is not confirmed until the deposit has been received.
3.3 Changes to bookings
Any changes to date, time, addresses, scope of work or services required must be requested as early as possible. We will make reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in revised charges.
4. Access, Parking and Client Responsibilities
You are responsible for ensuring that reasonable access is available at all collection and delivery addresses. This includes arranging parking, permits, suspension of parking bays where required, and ensuring that entrances, stairways, lifts, and corridors are clear.
Any fines, penalties, or charges for parking or access issues that arise because suitable arrangements have not been made may be added to your final invoice. Waiting time caused by inadequate access, delays in obtaining keys, or other client-related issues may be chargeable.
You must pack your goods properly unless packing services have been specifically agreed. Fragile items should be clearly marked and suitably protected. You should also ensure that refrigerators and freezers are emptied and defrosted, and that washing machines and similar appliances are disconnected and drained before removal.
You must not request us to move or handle any flammable, explosive, corrosive, toxic, illegal or otherwise hazardous items, or any cash, jewellery, securities, high-value items, or perishables that we have not specifically agreed in writing to transport.
5. Payments and Charges
5.1 Pricing basis
Our charges may be calculated on an hourly rate, a fixed quotation, or a combination of both, depending on the nature of the job. Travel time, fuel, congestion charges, tolls, and parking costs may be added where applicable.
5.2 Deposits and balance payments
We may request a deposit at the time of booking. The remaining balance is usually payable immediately upon completion of the services, unless otherwise agreed in advance in writing.
We accept various standard forms of payment permitted in the United Kingdom. Full payment is due on the day of the move or as otherwise agreed. Where an invoice is issued, payment terms will be set out on the invoice. Late payments may incur interest or administrative charges.
5.3 Additional charges
Additional charges may apply in the following circumstances:
a. Waiting time caused by delays outside our control, including but not limited to late handover of keys, unprepared goods, incomplete packing, or delays by building management.
b. Difficult access requiring extra time, additional staff, or equipment, such as moving heavy items through narrow staircases or long carry distances.
c. Extra services requested on the day that were not included in the original Work Order, including additional pick-ups or drop-offs, packing, assembly or disassembly of furniture, or handling of extra items.
d. Any costs we incur as a result of parking fines, permits, tolls, congestion charges, or third-party services reasonably required to carry out the move.
6. Cancellations and Rescheduling
6.1 Client cancellations
If you need to cancel or reschedule your booking, you must notify us as soon as reasonably possible. The following cancellation terms will usually apply unless otherwise specified at the time of booking:
a. Cancellations made more than 7 days before the scheduled service date may, at our discretion, be refunded in full or charged a minimal administration fee.
b. Cancellations made between 7 days and 48 hours before the scheduled start time may be subject to a cancellation fee, which may include all or part of any deposit paid.
c. Cancellations made less than 48 hours before the scheduled start time may be charged up to the full quoted amount or a substantial portion thereof, to cover reserved time, vehicle allocation, and staffing.
Any pre-agreed variations to these terms will be communicated at the time of booking.
6.2 Our right to cancel or amend
We reserve the right to cancel or amend any booking in the event of circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, road closures, or safety concerns. In such cases we will make reasonable efforts to offer an alternative date or time.
If we must cancel your booking and cannot provide a suitable alternative, any deposits or pre-payments you have made for the affected booking will be refunded. We are not liable for any consequential loss resulting from such cancellation.
7. Client Warranties and Acknowledgements
You warrant that:
a. You are the owner of the goods or have full authority from the owner to enter into this agreement.
b. The goods do not include any items that are dangerous, hazardous, prohibited by law, or that require special licences or handling we have not agreed to undertake.
c. All information you have provided to us is accurate and complete to the best of your knowledge.
d. You will be present or represented at the collection and delivery addresses to guide our staff and confirm the services have been completed.
8. Liability for Loss or Damage
8.1 Our duty of care
We will take reasonable care when handling, loading, transporting, and unloading your goods. However, no removal service can guarantee damage-free work in all circumstances, especially where access is restricted or goods are not adequately packed.
8.2 Limits of liability
Our liability for loss of or damage to goods, property, or premises is limited to reasonable and foreseeable losses directly attributable to our negligence. We shall not be liable for:
a. Loss or damage arising from inherent defects, natural deterioration, wear and tear, or pre-existing damage.
b. Loss or damage caused by your failure to adequately pack, protect, or secure goods where packing services have not been provided by us.
c. Loss of or damage to items of high value, including cash, jewellery, works of art, antiques, or collections, unless we have expressly agreed in writing to accept responsibility for them and you have provided a full and accurate declaration of their value.
d. Indirect or consequential losses, such as loss of profits, loss of opportunity, emotional distress, or other non-physical losses.
e. Losses arising where we have been asked to move items against our advice as to safety or feasibility, and you have insisted that we proceed.
8.3 Reporting damage
Any loss or damage that you believe has been caused by our services must be reported to us as soon as reasonably practicable, and in any event within a reasonable period after completion of the work. We may request photographs, descriptions, and access to inspect any alleged damage.
8.4 Third-party services
If we recommend or arrange services provided by third parties, such as storage facilities or specialist contractors, the contract for those services is between you and the third party. We are not responsible for the acts or omissions of such third parties.
9. Waste Handling and Environmental Regulations
9.1 General waste and unwanted items
Where agreed as part of the services, we may remove unwanted items or general waste from your premises. All such removals will be conducted in accordance with relevant UK waste and environmental regulations.
We are not a substitute for licensed specialist waste carriers for hazardous or controlled waste. You must inform us in advance if any items require special disposal procedures, and we may decline to handle them or may refer you to an appropriate provider.
9.2 Prohibited waste
We will not remove or dispose of any of the following:
a. Hazardous waste, including but not limited to chemicals, solvents, asbestos, medical waste, or pressurised containers.
b. Electrical or electronic waste that is subject to specific recycling or disposal requirements, unless previously agreed and legally permissible.
c. Any substances or materials prohibited by applicable UK law or local authority regulations.
9.3 Duty of care
We will take reasonable steps to ensure that any waste we agree to remove is disposed of lawfully, using authorised facilities or intermediaries. Where charges apply for waste disposal, these will be clearly itemised or incorporated into your quotation or final invoice.
10. Insurance
We aim to maintain appropriate insurance cover for our operations in the United Kingdom. Our insurance may be subject to terms, conditions, and exclusions imposed by the insurer. Our liability to you will not exceed the limits of our insurance or any expressly agreed contractual limitation, whichever is lower.
You are strongly advised to check your own household, business, or contents insurance policies to ensure that your goods are adequately covered during the move. You may wish to obtain additional insurance for valuable or fragile items.
11. Delays and Events Beyond Our Control
We shall not be liable for delays, failed collections or deliveries, or any resulting loss or damage caused by events beyond our reasonable control. This includes, but is not limited to, severe weather, road traffic incidents, congestion, breakdowns, strikes, public transport failures, or restrictions imposed by authorities or building management.
Where such events occur, we will make reasonable efforts to keep you informed and to complete the services as soon as reasonably possible.
12. Complaints
If you are dissatisfied with any aspect of our services, you should raise the matter with us as soon as possible so that we have an opportunity to investigate and, where appropriate, to correct the issue. We will aim to handle complaints fairly and promptly.
13. Data Protection and Privacy
We will collect and use personal data about you for the purpose of providing our services, processing payments, managing bookings, and handling any enquiries or complaints. We will take reasonable steps to keep your personal information secure and to comply with applicable data protection laws in the United Kingdom.
14. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the services, subject to any mandatory rights you may have as a consumer to bring proceedings in another jurisdiction.
15. General Provisions
15.1 Entire agreement
These Terms and Conditions, together with the relevant Work Order and any written variations agreed by us, constitute the entire agreement between you and us in relation to the services. No verbal statement or representation shall alter or override these terms unless confirmed in writing.
15.2 Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.
15.3 No waiver
Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
15.4 Updates to terms
We may update these Terms and Conditions from time to time to reflect changes in law, practice, or our services. The version in force at the time of your booking will normally apply to that booking, unless changes are required by law.
By proceeding with a booking and allowing the services to commence, you confirm that you have read, understood, and agree to these Terms and Conditions.
